Better ways to work

Welcome to the online survey

This survey aims to understand how commercial office buildings are managed and maintained in Australia.
Buildings that are maintained function better, making them better for the facilities managers and contractors who work on them, and better for the tenants who work in them. Your experience on the ground and in the plantroom will help policymakers and the industry work together to deliver more efficient buildings.

Who should do the Survey?

Facilities managers and building services contractors working on commercial office buildings right across Australia. We’re most interested in the work you do on older, smaller and poorer quality buildings. And we’re interested in your individual experiences rather than those of your employer.

What’s in it for me?

At the end of the survey you’ll be offered the opportunity to leave your details to go into a random draw to win one of forty $100 gift vouchers. That’s some pretty good odds!

We’re going to need about 15 minutes of your time, so we recommend grabbing a cuppa before you start. Where we ask questions that require a longer response, you’ll be able to record your voice rather than typing.

Research Team

This research project is led by researchers at University of Wollongong, on behalf of the Commonwealth Department of Industry, Science, Energy and Resources (DISER).

We’re working in partnership with the following professional organisations.


Chantell Carr

Dr Chantel Carr

Chantel Carr is a researcher in the Australian Centre for Culture, Environment, Society and Space (ACCESS) at UOW. She specialises in the work of skilled trades, particularly in the area of repair and maintenance. Chantel spent the early part of her career as an industrial electrician, before working in architecture for over 10 years.
Dan Daly

Dr Dan Daly

Dan Daly is a researcher with the Sustainable Buildings Research Centre (SBRC) at UOW, where he focuses on improving the performance and sustainability of existing buildings. Dan has expertise in the energy efficiency of residential and commercial buildings and has authored guides to retrofitting owner-occupied and social housing.
Elyse Stanes

Dr Elyse Stanes

Elyse Stanes is a sustainability researcher at ACCESS. Elyse works with public and third sector organisations, to investigate how material goods circulate through households, workplaces and communities, and how they might be diverted from waste streams.
Matt Daly

Dr Matt Daly

Matt Daly is a sustainability researcher with SBRC, where he works with people who design, build, manage, and occupy residential and commercial buildings. His research focuses on how to improve Australia’s building stock so it is more energy efficient and better satisfies the needs of the people who use it.
Prof. Pauline McGuirk

Prof Pauline McGuirk

Pauline McGuirk is Professor in Human Geography, and Director of the Australian Centre for Culture, Environment, Society and Space (ACCESS) at UOW. She specializes in Urban Geography. Her recent research addresses energy transition and cities, with a focus on commercial office space. She is a fellow of Australian Academy of Social Sciences.